Service description

With its specialized arbitrations, binding third-party rulings, mediations, expert reports and assistance in the prevention of ICT conflicts, SGOA is undeniably meeting a need in the business world for the resolution and settlement of disputes involving or related to ICT. Each of its services can be used individually to resolve a dispute. However, in complex situations, they can also be combined ‘like Lego bricks’ to create a tailored approach for tackling a particular dispute.

• Mediation is a form of conflict intervention in which the mediator or mediation team assists the parties in their negotiations to help them reach a result, based on their individual interests, that is the best possible outcome for each party and that enjoys the support of all parties.
• Arbitration is a form of justice recognized and guaranteed by law in which private arbitrators arrive at a ruling based on a procedure that the parties involved have agreed upon.
• A binding third-party ruling is a dispute resolution method whereby a conflict between parties is settled by an independent third party. This third party issues a final judgement about the cause of the conflict, with the parties involved agreeing beforehand that they will accept this judgement as binding.
• An expert report is a report by an expert (usually an ICT specialist) that gives answers to questions posed by the judge, arbitrators or directly by the parties involved.
• ICT conflict prevention is an instrument geared to ensuring that current conflicts in ongoing ICT projects are resolved and to preventing conflicts, wherever possible, that are threatening to develop.